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Customer Satisfaction Guarantee and Return Policy Satisfaction Guarantee: Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 30 days of shipment. Return Policy: CasualConsiderations.com has a hassle free Customer Return Policy. If for any reason the merchandise does not meet up to a customer’s expectation, they may return the item for exchange or a full refund within thirty days of receipt. Return Procedure: All returns must be made to Casual Considerations. Please notify Casual Considerations of the return, via e-mail or telephone from 8:00a.m until 5:00p.m. Eastern Time, Monday through Friday. Please let us know whether you would like the item replaced, swapped with another product of the same value, or a refund issued. Pack items in their original carton. Wrap the merchandise securely, and include any packing lists. Arrange for shipment of the item to Casual Considerations with a shipping carrier of your choice. Please note that Casual Considerations does not accept responsibility for shipping cost or damage liabilities of merchandise that occur during the return process. For your protection, we recommend that you use UPS or insured Parcel Post for shipping. Please allow 2 to 4 weeks for product replacements or refunds to be processed. Damaged/Defective or Incorrect Merchandise Casual Considerations will exchange any item that is received damaged, defective, or incorrect. A claim must be made within ten days of receipt of the merchandise. Problems, Questions, or Suggestions? If you have any questions or comments regarding this order, please e-mail us or contact our customer service department at 1-813-968-8188 from 10:00a.m until 7:00p.m Eastern time Monday thru Saturday. Shipping Address: Please send all returns to: Casual Considerations 13132 North Dale Mabry Highway, Tampa, Florida 33618 Phone: (813) 968-8188 Fax: (813) 948-7063 Thank You for Shopping Casual Considerations